FAQs on the administration of domain names and the maintenance of data

NB: the information in this document relates to domain names with the ending .ch which are administered directly by SWITCH (i.e. not by a recognised registrar of SWITCH). If you have questions about a domain name which is administered by a registrar, please contact the registrar in question.

List of contents

How do I administer domain names and contact data?
How do I request updates and deletions?

It is always in your account where you can administer domain names, contact data and name servers and also can request updates and deletions. To access your account you must first of all log in with your User ID and password. The same applies if you want to request updates on behalf of others. You will find all the necessary options for these transactions in your account.

I can't log in. How can I order my password?

If you have forgotten your password, you can order a new one. To do this, select "Login to your account" - "Send password" in the navigation.

  • If you know your User ID, you can enter this and then order the password.
  • Otherwise, you should first search for your address. To do this, enter your company name (if it is a company address) or the surname (if it is a private indivicual's address) as well as the town and country. We recommend that you leave the other boxes empty to begin with. Look for your address in the list of search results. The search results may be spread over several pages. If you can't find your address in the list but are already a customer of ours, then you might be using the wrong search parameters. Start again from scratch and enter more specific, or less specific, details for the search. When you have found your address, you should click on "select". You can then order the password.

If you have specified a mobile phone number in your account and released this for the dispatch of the password, you can also have the temporary password sent by SMS.

On data protection grounds, it is not possible to show the e-mail address or mobile phone number that the password is being sent to. If you do not receive the password within the next hour by e-mail or SMS, please phone our customer service (0848 844 080).

Please note: The password that you receive is not the same as the password you have had to date. For security reasons, SWITCH does not send out existing passwords in clear text. You will be sent a temporary password which you can use to specify a new password of your choice. You should log into our website with your User ID and the temporary password and then enter your new password when prompted to do so. Enter you password as soon as possible after receiving the message, since the temporary password is only valid for a few days.
If you receive an error message when logging on with a temporary password, then the password has most likely expired. For security reasons, a temporary password is only valid for a limited period of time. In such a case, you should order the password again.

I have received an e-mail or an SMS with a temporary password

You have received this message, because you yourself, or a third party, has opened an account for you with SWITCH. You also receive a message of this type when you order your password. Please change the temporary password into a password of your choice as soon as you receive the message. To do this, you should log into our website with your User ID and the temporary password and then enter your new password when prompted to do so. You will then be able to use your account to administer your domain names and contact information.

I can't log in with the temporary password

If you receive an error message when logging on with a temporary password, this most likely means that the temporary password has expired. For security reasons, a temporary password is only valid for a limited period of time. In this case, you should order a new temporary password. To do this, select "Login to your account" - "Send password" in the navigation.
Details on ordering the password

You will then receive a message by e-mail or SMS that contains a new temporary password. Please change the temporary password for a password of your choice as soon as possible, before the temporary password expires again.

What tasks can I perform in my account?

In your account you can perform all the administrative tasks required for your domain names and other data.

  • Update domain name entries directly if you yourself are the holder of these domain names*
  • Delete domain names if you yourself are the holder of these domain names*
  • Request updates and deletions for domain names for which you are the billing contact or technical contact, and also for domain names for third parties
  • Transfer domain names from SWITCH to a registrar
  • Update your address entry directly
  • Request updates to address entries of third parties (with restrictions)
  • Confirm or reject third-party requests for your domain names, address or name servers
  • Read messages as to whether requests have been received or rejected
  • View and delete requests that you have submitted yourself that are still pending.
  • Trace back the "history" of your domain name
  • Pay for domain names online (credit cards, PostFinance Card, PayPal)
  • Have payment details displayed for e-banking or bank transfers
  • Change your password
  • Enter name servers in the database or update name server entries
  • Test name server configurations for one or more domain names
  • Search for domain names that have already been registered and view their entries

* If you are the holder of the domain names concerned, the requested updates or deletions will be executed straightaway without any further enquiries needing to be made! Written confirmations are no longer required. This simplification of the administrative procedure was introduced on 1 September 2007. It does not apply in the case of SWITCHguard domain names, see Administering SWITCHguard domain names.

How can I set the language for the account to English?

You can specify the language for the account and the messages in the account data. You should log in and click on "Account" in the navigation. Your address entry will then be displayed. Select the desired language under "Language".

Where can I see what domain names I have?

You will find a list of your domain names in your user account. Simply log into your account and click on "Order transfer code" or select "Domain Names" - "Transfer" from the navigation menu. A list of your domain names is displayed. It includes all domain names for which you are registered as the holder, billing contact and/or technical contact.

You can sort the list according to the various criteria by clicking on the column headers. The details of a domain name are displayed when you click on it.

In the second column, the letters H, B and T stand for Holder, Billing contact and Technical contact. If the letter is in bold type, it is you that have been entered for this role. To give an example: if H is in bold type, you are the holder of the corresponding domain name.

The third column Type shows whether the domain name is a SWITCHbasic or a SWITCHguard domain name. The house symbol stands for SWITCHbasic, while the castle symbol denotes SWITCHguard.
More on SWITCHbasic and SWITCHguard domain names

The fourth column is called Status and shows you the status of the name servers (the result of the most recent name server test). Further information at What do the symbols mean

The fifth column Subscription end shows the end of the current subscription period.

What are SWITCHbasic domain names?

It was previously possible to choose between the SWITCHbasic and SWITCHguard options when registering a .ch domain name. SWITCHbasic is our standard domain name type. The SWITCHguard option with additional security features is unfortunately no longer available. Existing SWITCHguard domain names will retain their security features.

For SWITCHbasic domain names, all administrative tasks can be performed online via the user account.

  • If the holder themselves requests updates or deletions for their domain names, these will be performed directly, without written confirmations being required.
  • While requests made by third parties require the holder's confirmation, this confirmation can also be given online by the holder from within their account. The holder is sent notification by e-mail to the effect that their account contains requests requiring confirmation.
  • The "history" of a domain name entry can be traced back online.
  • You will also find the messages stating whether a request has been executed or not in your account.
  • All requests for updates or deletions relating to domain names or contact information can be submitted from within the account.

The symbol for the SWITCHbasic domain name is a house SWITCHbasic Icon.

What are SWITCHguard domain names?

It was previously possible to choose between the SWITCHbasic and SWITCHguard options when registering a .ch domain name. The SWITCHguard option with additional security features is unfortunately no longer available. Existing SWITCHguard domain names will retain their security features, and it is also still possible to change the trusted third parties or move over to the SWITCHbasic option.

SWITCHguard domain names offer protection against unintentional changes thanks to additional security features.

  • Allocation of trusted third parties, who have to give their agreement to all update or deletion requests – in addition to the holder – before the update/deletion can be carried out. Up to five trusted third parties can be defined, e.g. members of the management, or IT officers. At least half of these persons must then give their agreement before updates can be executed. If a domain name has four trusted third parties, for example, two need to give their agreement. If it has three trusted third parties, then two must give their agreement.
  • Each trusted third party can be allocated an IP range by way of an option, from which they must log in in order to confirm requests. In this way, it can be specified that the confirmation of an employee who has been listed as a trusted third party is only valid if made from their computer in the company and not if the person concerned has logged in at home.
  • In the case of unpaid invoices, corresponding warning messages are sent to the holder and the billing contact and also to all trusted third parties when the first reminder is sent out. It can then be arranged for the payment to be made in good time and an unintended deletion avoided.

The additional security functions mean that administering SWITCHguard domain names involves a greater outlay. In particular, there can be delays in executing requests, since the agreement of the trusted third parties first has to be awaited.

All administrative tasks can be performed online for SWITCHguard domain names too.

  • All requests for updates or deletions concerning domain names or contact information are submitted in the account.
  • The holder, or trusted third parties, can process the confirmation requests for updates or deletions in their account. The persons concerned are notified by e-mail that there are requests for confirmation in their account.
  • The "history" of a domain name entry can be traced back online.
  • You will also find the messages as to whether a request has been executed or not in your account.

The symbol for the SWITCHguard domain name is a castle SWITCHguard Icon.

What do the house and castle symbols mean?

The house SWITCHbasic Icon symbol stands for a SWITCHbasic domain name, the castle SWITCHguard Icon symbol stands for a SWITCHguard domain name.

What are "Messages for your attention" and "to be processed"?

Most of the messages from SWITCH you'll receive online in your account. You will find the messages in the navigation under "Messages".

Messages to be processed
Here you will find requests for confirmation if third parties have submitted requests for your domain names, name servers or address entry. You will be notified by e-mail that there are new requests for confirmation in your account. If you receive an e-mail message of this type, you should log into your account as soon as possible and check the requests. You can then agree to the request or reject it online. If no confirmation or rejection is submitted within a period of ten days, the request will expire.

Messages for your attention
This shows you the feedback for requests (e.g. new registrations, updates, deletions) that have been submitted. You will see whether the requests have been executed, rejected or deleted. Changes to domain name entries that have been executed are confirmed in this way. Confirmations for newly registered domain names or for deletions will be confirmed by e-mail, however.
You will receive messages of this kind

  • when domain names are involved for which you are entered as the holder, contact or a trusted third party
  • when name servers are involved for which you are entered as the hostmaster
  • if you address entry is involved.
  • you will also receive feedback here for requests that do not concern your domain names, name servers and address but which are requests that you yourself have submitted.

Administering my own domain names

You can manage your domain names in your user account.

  • Select "Domain Names" - "Transfer" from the navigation menu if you want to transfer your domain names to a registrar or delete them.
  • Select "Domain names" - "Administer" from the menu to perform the following tasks:
    1. switch on/activate the domain name, perform a provider change (enter, change, remove name servers), Details
    2. transfer domain names to another holder, Details
    3. enter a changed billing contact or technical contact, Details
    4. test name servers, see FAQs on name servers
    5. converting SWITCHguard domain names into SWITCHbasic domain names, Details
    6. updating the trusted third parties for SWITCHguard domain names.

Important note on points 2 and 3: If the company or private individual entered is correct and all you want to do is to modify the address or contact data, you do not need to update the entry for the domain name. It is enough to update the data for the account (address) affected. See How do I correct/update addresses

Making payments: Use the "Pay" option in the navigation to pay for domain names and invoices online (credit card, PostFinance Card, PayPal). You can have your invoices displayed as PDFs. These contain the details that you need for e-banking or bank transfers. You can only pay for domain names for which you are entered as the billing contact. More about billing and paying

Updates for several domain names

It is possible to submit requests to update more than one domain name at once, but only for those that are included on your list. You can use this function to make sure that all these domain names reflect the same situation, i.e. that all the entries for the domain names tally with one another after the update. You can also use this function to restrict your update to individual items of data. For example, after the update all the domain names will have the same name servers, but all their other data will remain unchanged. If you want to work on several domain names at once, place crosses next to them in the list and then click "Edit marked lines". Before you finally submit your update request, the system will show you a list of each domain name affected and what their entries will look like after the update has been completed.

Updating and deleting domain names belonging to others

Whilst working in your account, you can also request updates and deletions for domain names that are not in your list, i.e. for which you are not the holder, billing contact or technical contact. If you want to do this, select the option "Domain names" - "Administer", which is to be found in the navigation. At the bottom of the page, there is a box called "Other domain names", where you can enter the domain names before going on to request updates. Note that these updates generally require the confirmation of the holder before they can be executed. In the case of SWITCHguard domain names, it is also necessary for the requisite number of trusted third parties to agree to the update.

Administering SWITCHguard domain names

SWITCHguard domain names offer additional security through the allocation of trusted third parties who – in addition to the holder – are required to agree to any updates in the domain name entry.

Please note: SWITCHguard domain names are no longer available. Existing SWITCHguard domain names will retain their security features, and it is also still possible to change the trusted third parties or move over to the SWITCHbasic option.

Requests for updates to the entries for SWITCHguard domain names or for deletions are submitted via the account in the customary fashion. A request of this type now has to be confirmed by the holder and by the requisite number of trusted third parties (exception: if the holder submits the request, they do not need to confirm it once again). The holder and all the trusted third parties are now sent a message via e-mail to the effect that there is a request that requires processing in their account. After logging into their accounts, the third parties concerned can check the pending request and agree to the update/deletion or reject the request. Only when the holder and at least half the trusted third parties have given their agreement will the update/deletion be executed. If a domain name has four trusted third parties, for instance, it is necessary for two to give their agreement; if there are three trusted third parties, two must give their agreement.

NB: If you, as the holder or a trusted third party, see that the request is incorrect and must be not executed, it is not sufficient for you to reject the request. It could be that the other persons do not notice the mistake and accept the request. It is then best for you to contact the others as soon as possible to inform them of the incorrect request.

Switching on/activating a domain name (entering name servers)
Provider changes (changing name servers)

Brief instructions

1. Log into your account. To do this, select "Login to your account" in the navigation.
2. Select "Domain names" - "Administer" from the menu.
3. Mark the domain name(s) concerned in the list of your domain names and then click on "Edit marked lines".
4. In the "Name server" section, click on the "other" button. You can now enter the name servers for your domain name(s).

Detailed instructions

If a domain name is to be used for a website or for e-mails, then it is necessary to configure name servers and enter these for the domain name. The name servers are generally set up by the provider who hosts your website. The provider will also generally submit the update request for the name server to be entered for the domain name.

You can also enter the name servers yourself, however. To do this, you must ask your Internet Service Provider or name server provider for the details of the name servers that have been set up for your domain name.
Log into your account. Select "Domain names" - "Administer" from the menu. Mark the domain name(s) concerned in the list of your domain names and then click on "Edit marked lines". Now click in the "Name server" section on the "other" button and enter the name servers. If there are already name servers in the list, please read the note further down. Enter the names of the name servers, separated by semicolons (example: ns1.yourprovider.ch; ns2.yourprovider.ch).
Press "continue" to return to the overview, where the name servers will now be displayed. You can enter your provider as the technical contact; this is, however, optional. Now click on "continue".
The name server configuration will now be tested. You will see the result of the test on the next page in the section "Name server". See also What the symbols mean
You should check the details again and then click on "Save". The name servers are now entered for the domain name, and the domain name will be switched live/activated within an hour. If it is a SWITCHguard domain name that is involved, it will first be necessary for the required number of trusted third parties to give their agreement before the name servers can be entered.

Note: If you have other domain names for which the name servers have already been entered, those domain names' name servers will appear in the list box. That does not necessarily mean that these name servers have been correctly configured for the domain name you are currently working on. If you are in any way uncertain, ask your provider.

Provider changes (changing name servers)

A provider change means nothing more than changing the name servers and the technical contact, and the procedure is the same as for entering new name servers (see above). Note: when changing the name servers or the provider, a confirmation is required if the change request is not submitted by the holder themselves. The holder will be sent a message by e-mail notifying them that there is a request to be processed in their account. Only when the holder has confirmed this, and thus given their consent, will the request be executed. In the case of SWITCHguard domain names, it is also necessary for the requisite number of trusted third parties to agree to the request.

See also How long does it take until my website can be reached
More about name servers is to be found in the FAQs on name servers.

How long does it take until my website can be reached?
How long does it take until name server changes take effect in the internet?

After new name servers have been entered for a domain name (see Switching on/activating a domain name), these name servers also have to be entered in the zone file before the domain name will work in the internet. This is done automatically and is performed one hour at the latest after the request for the entry/updating of the name server has been executed.

  • A domain name that did not previously have a name server can be reached one hour after confirmation of the request at the latest.
  • If the name servers of a domain name have been changed (e.g. a provider change), it can take several hours, or even days, for the new name servers to respond for the domain name. This will depend on the configuration of the earlier name servers.

NB: In the case of newly registered domain names, the entry into the zone file will only be made after payment has been registered for the domain name.

If updates are requested for a specific date, the corresponding request will only be executed at 6.00 on the date in question. This means that updates to the name servers (such as activations, for instance), will generally have been entered into the zone file by 7.00 at the latest.

My domain name is not working. My website cannot be found.

There can be several reasons for this:

  • The domain name does not yet have any name servers. See also Switching on/activating a domain name
  • The domain name has not yet been paid for. In the case of newly registered domain names with name servers, the entry into the zone file is only made when payment for the domain name has been registered. In a case like this, not activated will appear next to the domain name in question in your list of domain names.
  • Although name servers have been entered, it is possible that they are not (or no longer) correctly configured. You can perform a test yourself to check whether or not the name server configuration is in order for your own domain names. See How can I check the configuration
    In the event of name server problems, please contact your hosting provider or the name server operator.
  • It may be that the web server is not yet ready. That might be because it has not yet been set up or because the data has not yet been installed on it. If you have any questions please contact your hosting provider.

What is the meaning of the symbols green/orange tick, red triangle or two dashes for "Status" or name servers?

"Status" stands for "Status of the name servers". The symbols show information about the most recent name server test for a particular domain name.

Two dashes mean that no name servers have been specified.

A green tick means the specified name server was configured correctly for the domain name at the time the most recent test was performed.

Haken orange NS-Warnung If an orange tick or a red triangle is displayed, it means that the test has reported warnings or errors. That does not prevent you from entering this name server or from leaving the existing entry as it is. You are, however, strongly urged to draw the attention of the name server operator to these problems. Normally that will be the provider hosting your website. There could be a very severe risk that your website will not be accessible or that your e-mail service won't work (depending on the precise nature of the problem).

The "Status" field with the symbols just explained is also shown in the list of your domain names. Note that the symbol does not show the current status of the name servers but the result of the most recent test. In the detailed view of the entry for a domain name, these symbols are to be found next to the field called "Name server".

More about name servers and the name server tests

How do I set about finding a provider/host? Does SWITCH offer such services?

A "provider" is so called because they provide you with access to the internet (access provider). Providers will generally host your website for you too (hosting provider). Today, you can choose between a vast number of providers offering very different ranges of services. If you would like to find an Internet Service Provider (ISP) in Switzerland, you may find this websiteico_exlink_last helpful. SWITCH itself does not provide any such services.

Change of holder for a domain name

You can request the transfer of a domain name to a new holder in your account. You should log in and then select "Domain names" - "Administer" from the menu. Mark the domain name(s) in question in the list of domain names and then click on "Edit marked lines". For a third-party domain name, you should select "Domain Names" - "Administer" in the navigation. At the bottom end of the page you can then search for the domain name and process it.

On the following page, you should select the "transfer" option alongside the holder entry. Enter the User ID for the new holder, or search for the new holder's address entry in the database. If the new holder is not yet a SWITCH customer, a new account must be opened for them. After selecting the address or entering the data for the new account, you will be taken back to the overview, where the new holder now appears under "Holder". You can now request further updates, such as the allocation of a different billing contact. By selecting "Continue", you will finally be taken to an overview of the updates made. Then, by clicking on "Save", you can have the request sent off or (if you are the holder) have it executed directly.

NB: If, as the holder of a domain name, you request a transfer of this domain name to a different holder in your account, this will be executed directly, without any further confirmation being required. This will not, however, apply if the domain name in question is a SWITCHguard domain name. In this case, the requisite number of trusted third parties must submit their agreement before the transfer can be made.

If the holder does not request the transfer themselves, the holder's confirmation will be required. The holder will be sent a message via e-mail to the effect that there is a request that requires processing in their account. Only when the holder has confirmed this and thereby given their consent will the transfer be executed. In the case of SWITCHguard domain names, the requisite number of trusted third parties must also agree to the request.

If the domain name to be transferred is a SWITCHguard domain name, when the transfer is carried out either the domain name type should be changed to SWITCHbasic ("Change to SWITCHbasic" button), or a check must be made to ensure that the trusted third parties entered are still the right ones ("Update SWITCHguard data" button).

Note: A domain name can only be transferred if it has been paid for. If there are unpaid invoices for a domain name, an error message will be displayed when the transfer request is submitted. Arrangements must then be made for the current billing contact to pay the invoices before the domain name can be transferred.

The transfer has the effect of the new holder taking over the running contract. This means that no costs are incurred for the transfer itself, and the current subscription period for the domain name continues to run. The new billing contact will then receive the invoice for the next period.

See also Updating domain names belonging to others

How can I convert a SWITCHguard domain name into a SWITCHbasic domain name?

You can request the conversion of the domain name type in your account. You should log in and select "Domain names" - "Administer" from the menu. Mark the SWITCHguard domain name(s) in question in the list of your domain names and click on "Edit marked lines". For a third-party domain name, you should select "Domain Names" - "Administer" in the navigation. You can then search for the domain name at the bottom end of the page and process it.

On the following page, you should select "Change to SWITCHbasic". Now you see a comparison of the entries to date and the entries that have been requested. You can now submit the request here.

NB: For a conversion from SWITCHguard to SWITCHbasic, the requisite number of trusted third parties must give their agreement before the conversion can be executed. If the conversion is not requested by the holder themselves, the holder's confirmation will also be required. The holder and the trusted third parties will be sent a message via e-mail to the effect that there is a request that requires processing in their account. Only after the necessary confirmations are received the request will be executed.

More about SWITCHbasic and SWITCHguard domain names

How do I transfer a domain name to a registrar?

You need a transfer code for your domain names to transfer them to a registrar. See How do I transfer my domain name to a registrar

Renewing/extending the registration (renewing the subscription)

You extend or renew your subscription for a domain name by paying the annual fee for the next year. Details about renewing subscriptions

How do I delete a domain name?

You can request deletion of a domain name from your user account. Simply log into your account and select "Domain Names" - "Transfer" from the navigation menu. A list of your domain names is displayed. Select the "Delete domain name" option for the domain names you want to delete. Click on "continue" to see an overview and check your selection. Now click on "Delete". The selected domain names will be deleted immediately, provided no confirmation is needed.

NB: If, as the holder of a domain name, you request the deletion of this domain name in your account, the deletion will be carried out directly without any further confirmation being required. This does not, however, apply when a SWITCHguard domain name is involved. The requisite number of trusted third parties will then have to submit their agreement before the deletion can be executed.

If it is not the holder themselves who is requesting the deletion, the holder's confirmation will be required. The holder will be sent a message via e-mail to the effect that there is a request that requires processing in their account. Only when the holder has confirmed this and thereby given their consent will the request be executed. In the case of SWITCHguard domain names, the requisite number of trusted third parties must also agree to the request.

NB: There is a 30-day period of notice for domain names. A request to delete a domain name must be made 30 days prior to the end of its subscription period at the latest, otherwise the next subscription period will be invoiced and this amount will be due even if the domain name is subsequently deleted. The date on which the deletion request is submitted is decisive.

Note: If you withdraw from the contract with your provider to host your website, that does not mean that your domain name is deleted as well. If you really don't need your domain name any more, you should check the registration details with SWITCH, and, if you find that it is still registered in your name, you can then request its deletion.

How do I correct/update addresses or other contact data (such as if I'm moving house, find a mistake or want a changed billing address)?

You must make a clear distinction as to where the update is needed. Is it the contact data or the entry for the domain name that requires updating?

  1. A different company or private individual (i.e. a different account/User ID) is to be entered as the holder, billing contact or technical contact for a domain name. Example: the invoice is to go to a different recipient. In this case, a change must be made in the domain name entry.
  2. Although the right company or private individual (i.e. the right account/User ID) is entered as the holder, billing contact or technical contact for a domain name, the address or the contact details are incorrect or out-of-date. For instance: the company or individual has changed address, or the name of the contact person is no longer correct, or the e-mail address is wrong. In this case, it is necessary to change the data in the corresponding account. Nothing needs to be changed in the domain name entries themselves.

Procedures for Case A: for changing the holder, read the section on Transferring domain names, for changing the billing contact or technical contact, read the section on Changing the billing contact.

Procedures for Case B: you need to correct/update the account's address and/or other contact data:

  1. If the update concerns your own address (your own account), first make sure that you are logged in. Click "Account" in the navigation and type in all the necessary changes. These will become active immediately, without needing any further confirmation.
  2. If the update concerns an account belonging to someone else or a different company, you can only request updates for items of data that are publicly available. This is basically restricted to the postal address (street, P.O. box, postal code, city and country). You have no access at all to the other data. Here again, the update will not be completed until the owner of the account has expressly agreed to it. Whenever the update needs to be completed quickly or when other data, such as e-mail addresses or phone numbers need to be updated, it is always best (if at all possible) for the owner of the account to request these updates directly on their own behalf. If, however, you still want to request an update to someone else's account click "Account" in the navigation. At the bottom of the new page you will see an item called "Search for a different account". Use this to look for the address concerned and to request the updates. These updates will only be completed when the owner of the account expressly confirms them.

Changing the billing contact or the technical contact

Begin by logging in. Select "Domain names" - "Administer" from the menu. Select the domain name(s) concerned in the list of your domain names, then click "Edit marked lines". You can now allocate a different billing contact and/or technical contact. In the case of the technical contact, it is also possible not to allocate a contact and leave this blank. Note: if it is merely a matter of correcting/updating an address and/or other items of contact data, where the company or private individual entered is correct, you do not need to update the entry for the domain name, only the data for the account. See How do I correct/update addresses

See also Updating domain names belonging to others

Name changes

Has your company or organisation changed its name? Have you set up a single-person business? Have you just got married? It is not possible to request this sort of change online. We would ask you to send the corrected address to us in writing by fax or post, together with a brief explanation.

If a company has changed its name or its legal status SWITCH also needs a copy of the currently valid excerpt from the relevant commercial register. The precise details of the change must be clear from the excerpt you submit. In the case of a name change occasioned by marriage, please send SWITCH a copy of your marriage certificate. SWITCH is happy to make these changes free-of-charge, once it has received the documents mentioned.

In the event of a transfer to a new legal personality (Public Limited Company, Private Limited Company) the new holder will take over the running contract. This means that no costs are incurred for the transfer itself, and the current subscription period for the domain name continues to run. The new billing contact will then receive the invoice for the next period.

How can I find out whether the update/deletion has been executed?
What happens after I have sent off the request?

After you have submitted the request in your account, you will receive direct feedback from the system regarding what happens next. Either the request has been executed directly, or the holder's confirmation is required and the request is pending.

As soon as the request has been executed, the contact persons entered for the domain name and the applicant will receive a message stating that the change has been carried out. You will find this message in your account under "Messages" - "For your attention". In the case of deletions, the confirmation will be sent by e-mail.

If confirmations are required, the holder will be sent an e-mail asking them to confirm the corresponding request in their account. This request can be found under "Messages" - "To be processed". If the holder agrees to the update/deletion, this will be executed. Otherwise, the request will be rejected. In the case of SWITCHguard domain names, the requisite number of trusted third parties must also agree to the request. If the holder does not react, the request will expire.

The contact persons entered for the domain name and the person submitting the request will then be sent a message stating whether the request has been carried out or whether the request was rejected or expired. This message similarly appears in the accounts of those involved, under "Messages" - "For your attention". In the case of deletions, the confirmation will be sent by e-mail.

See also How long does it take until my website can be reached

What is an account?

An "account" is the name given to a User ID and all the contact data that goes with it (i.e. basically the address recorded for a customer by SWITCH). The account is also, however, a zone on our website in which you can perform all the administrative tasks associated with your domain names, on a comprehensive and secure basis, once you have logged in with your User ID and password.

You need a user account to manage a .ch domain name with SWITCH (i.e. to be able to submit requests). An account is automatically opened when you are entered as a contact person or trusted third party for an existing domain name.

If, when updating a domain name entry, you wish to allocate a different company or private individual to the domain name as the holder or billing contact, and this company or individual is not found in our database, you must enter the contact details for this company or private individual. This means that an account will then be opened for this company or individual.

After opening a new account, the contact person will receive an e-mail message with their User ID and a temporary password. Further information may be found under I have received a message with a User ID and a temporary password

What is a User ID?

The User ID is a number which is assigned to an account when it is first opened. It is used to identify an account absolutely uniquely. Your User ID is sent to you after you open your account. When you log in with your User ID and your password, you are taken straight to your account. Note that it is not possible to change your User ID.

See also What is an account

What is the purpose of User ID and password?

Your User ID and password are used to log into your own account, where you can administer domain names.

After logging in with your User ID and password, you will be in your account, where you have secure and direct access to your data: your domain names, your contact details and any other data that may be available. You can perform most of the administrative tasks associated with your domain name here without any confirmations being required, since the use of your password has provided security as regards your identity.

After your account has been opened, SWITCH will send you your User ID and a temporary password by e-mail. NB: As soon as you receive the message, please change the temporary password for a password that you have chosen yourself. To do this, follow the instructions in the message. You can then use your account for the administration of your domain names and contact information.

Keep your User ID and password safe. Never give your password to third parties! They will otherwise have free access to your domain names and contact data. You can change your password at any time and you are also recommended to do this periodically.

What is a temporary password?

When a new account has been opened, or when someone orders their password, SWITCH does not send any existing passwords in clear text for security reasons. You will be sent a temporary password by e-mail, which you simply use to set a new password of your choice. You should set your password as soon as you receive the message if possible, since the temporary password is only valid for a few days.

How can I check and correct my address and contact data?

Please update and correct your address yourself in your account. Log into your account and select "Account" in the navigation. Your address and contact details will then be shown, and you can edit them directly.

Is it a billing address that is involved, or do you wish to edit the address details of another person? See How do I correct/update addresses

See also How can I order my password

It is possible to change the User ID and/or the password?

You can never change your User ID. On the other hand, you can change your password. Assuming you are logged in, select "Account" - "Change password" in the navigation.

See also How can I order my password

How can I reset or change my password?

If you are logged in, select "Account" - "Change password" in the navigation.

See also How can I order my password

Can others submit requests that affect my domain names and the addresses associated with them?

Yes, this is possible. You can ask your provider or other parties to execute updates to your domain names. The updates will, however, generally require your confirmation before they can be executed. You will then be sent an e-mail message by SWITCH to the effect that there is a request that requires processing in your account. Only when you have confirmed this can the request be executed. In the case of SWITCHguard domain names, the requisite number of trusted third parties must also agree to the request.

As far as others' addresses are concerned, you can only submit update requests for those elements that are publicly available. See How do I correct/update addresses, case B-2

Can I delete an account (an address)?

This is possible, but only if the account in question is not entered as holder or billing contact, etc., for a domain name or a name server. You can only delete an account that belongs to you and not accounts that belong to other people.

To delete your account, you should first log in. Select "Account" in the navigation. Your account details will then be shown. Click on the "delete" button in the top right. If the account is still linked to domain names or other entries, an error message will be displayed.

 

I am receiving my messages in the wrong language

You can specify the language for messages and your account in the account data. You should log in and click on "Account" in the navigation. Your address entry will then be displayed. You can select the desired language under "Language".

Where can I view pending requests? How can I process/confirm these?

You will find pending requests that you yourself have submitted under "Messages" - "Your requests". You can also delete the requests there.
If you are the holder of the domain name in question or one of the trusted third parties, you will find the pending requests awaiting confirmation under "Messages" - "To be processed". The pending requests are listed, and you can check the requested updates and then confirm or reject them.
If you are the billing contact or technical contact for the domain name concerned and have not submitted the request yourself, you will simply see in the list of domain names that there is a request that is pending. You cannot, however see what the request is.

Pending requests cannot be changed. If there is a request pending for a domain name, then no further requests may be made. To discard an incorrect pending request, you can either delete it (if you have submitted the request) or reject it (if you are the holder of the domain name in question).